Support

Email responsivedesignllc@gmail.com about any of our games or apps. A real person reads every message.

What to include

A little detail lets us fix things on the first reply:

• Which game or app you were using.
• Where you played it: in a browser (which browser, and on a computer or phone) or the Android app (phone model and Android version).
• What happened, and what you expected to happen.
• How to make it happen again, if you know.
• A screenshot or short screen recording, if you can.

Please don't send passwords or payment details. We never need them.

When to expect a reply

We are a small studio. We aim to reply within 3 business days, and urgent problems such as a game that won't start get looked at first.

Quick fixes

• My progress is gone. Games save on your device, in your browser's storage or in the Android app's storage. Private or incognito windows, clearing site data, or uninstalling the app delete it, and we can't restore it because we never receive a copy.
• There's no sound. Browsers block audio until you click or tap once, so tap the game. Also check the music and sound-effect sliders in the game's Settings.
• The game doesn't fit my screen. On itch.io, use the fullscreen button under the game. On a phone, turn it to landscape if the game asks.
• A rewarded ad didn't load (Android). Ads are optional. If one doesn't load, try again later. The bonus may not be available until it does.

Purchases and refunds

Payments, including itch.io donations and Google Play purchases, are handled by that store, and refunds follow its rules. You can still email us and we will help where we can.

Privacy requests

To ask what we hold about you, or to have it corrected or deleted, email the same address. The privacy policy explains what we receive (only the emails you send us) and your rights.

Accessibility

If something stops you from playing, tell us what would help. The notices page lists the accessibility options our games offer and their known limits.